Trek Footwear Shipping Policy

At Trek Footwear, we are committed to providing fast, reliable, and hassle-free shipping for all our customers. We ensure that your orders are processed efficiently and delivered on time.

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Delivery Timeframes

Our shipping process consists of two key stages:

Processing Time (24-48 hours):

• Order confirmation
• Adjustments and quality checks
• Packaging and dispatch

Delivery Time (Approximately 6-10 Business Days):

• This is the estimated time for your order to be shipped from our international distribution center to your location.

Estimated delivery times for major regions:

• USA / Canada / Australia: 6-10 business days

Note: These timeframes do not include potential delays due to customs clearance or high-demand seasons (e.g., Black Friday, Christmas, Valentine’s Day).

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Shipping Costs

We offer simple and transparent shipping options:

• Worldwide Free Premium Shipping (including Track & Trace) - Free on all orders
• Priority Processing (with tracking) - Expedite your order for just $1.99

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Tracking Information

• Once your order is shipped, you will receive an email with a tracking link.
• You can track your order in real-time [HERE].

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Courier/Post Service

We work with trusted courier services, including:

• UPS, FedEx, DHL for major international shipping.
• USPS for local deliveries within the USA.

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Missing Items & Order Issues

If you experience any shipping issues, please follow these steps:

1. Check your tracking information to confirm the current status of your package.
2. If your package is delayed beyond the estimated delivery time, contact our support team at support@trek-footwear.com.
3. If you receive a damaged or incorrect item, notify us within 7 days of receipt with photos and details.
4. If your package is lost in transit, file a claim within 14 days of the expected delivery date.

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Shipping Insurance Policy

We offer shipping insurance for added peace of mind:

• Coverage: Protects against loss, theft, or damage during transit.
• Non-refundable: Insurance cannot be refunded once purchased, regardless of delivery outcome.
• Claim Process: Contact us within 7 days for damaged items or 14 days for lost packages. Provide proof of value and photos (if applicable).
• Exclusions: Does not cover indirect losses, customs delays, or other non-transit-related issues.

For inquiries or to file a claim, contact support@trek-footwear.com.

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Order Modifications & Cancellations

• Once an order is placed, it cannot be modified or canceled.
• We begin processing immediately to ensure swift delivery.

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Thank you for choosing Trek Footwear. We appreciate your trust in us for your footwear needs!