Privacy Policy
Last Updated: [Insert Date]

This Privacy Policy explains how Trek-Footwear (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from trek-footwear.com (the "Site") or otherwise interact with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of our Services, whether you are a customer, visitor, or another individual whose information we have collected as described below.

Company Details:
Company Name: T.D. Commerce Limited
Company Number: 76952057
Company Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Email: info@trek-footwear.com

By using and accessing any of our Services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with our policies, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, for operational reasons, or to comply with legal and regulatory requirements. Any modifications will be posted on the Site, and the "Last Updated" date will be revised accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal information about you from various sources over the past 12 months. The type of information collected depends on how you engage with us.

In addition to the purposes outlined below, we use your personal information to communicate with you, deliver our Services, comply with legal obligations, enforce terms and conditions, and safeguard our rights and those of our users.

Personal Information We Collect

The types of personal information we collect depend on your interactions with the Site and Services. "Personal information" refers to details that identify, relate to, describe, or are associated with you.

1. Information You Provide Directly

We collect information that you voluntarily submit to us, including:

• Contact Details: Name, address, phone number, email.
• Order Information: Billing and shipping addresses, payment confirmation, phone number, email.
• Account Details: Username, password, security questions.
• Shopping Activity: Items viewed, added to the cart, or saved to a wishlist.
• Customer Support Information: Information provided when contacting our support team.

Some features require you to provide personal information. You may choose not to do so, but this could limit your ability to use certain functionalities.

2. Information Collected Through Cookies and Tracking Technologies

We automatically collect certain data about your interactions with our Services using cookies, pixels, and similar technologies. This may include:

• Device Information: Browser type, operating system, IP address.
• Usage Data: Pages visited, time spent on the Site, interactions with content.
• Network Information: Internet service provider and connection details.

For more details about our cookie practices, refer to our Cookie Policy.

3. Information from Third Parties

We may obtain information about you from third parties, such as:

• Service Providers: Companies that help operate our Site, such as Shopify.
• Payment Processors: Facilitators of transactions who handle credit card and payment details securely.
• Marketing Partners: Platforms that assist in targeted advertising.

We handle all third-party data in accordance with this Privacy Policy but are not responsible for the accuracy or policies of third parties.

How We Use Your Information

We process your personal information for the following purposes:

• Providing Services: Processing payments, fulfilling orders, shipping products, managing accounts, and handling returns or exchanges.
• Marketing & Advertising: Sending promotional materials and personalized advertisements via email, text, or mail.
• Fraud Prevention & Security: Detecting fraudulent activity and securing user accounts.
• Customer Support: Assisting with inquiries and service requests.

Sharing of Personal Information

We may share your information under the following circumstances:

• With service providers (e.g., IT support, payment processors, fulfillment partners).
• With business and marketing partners (e.g., Shopify and advertising platforms).
• With affiliates within our corporate structure.
• For legal or compliance purposes (e.g., responding to subpoenas, legal claims).
• During business transactions such as mergers or acquisitions.

We do not sell or share sensitive personal information.

User-Generated Content

Any information you submit as product reviews or public comments on the Site may be visible to others. We are not responsible for how third parties may use publicly shared information.

Third-Party Links

Our Site may contain links to third-party websites. We do not control or assume responsibility for their privacy practices. Please review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16. If you believe a child has provided us with personal information, please contact us for removal.

Security and Data Retention

We implement security measures to protect your data but cannot guarantee absolute security. Retention of your personal information depends on our business needs and legal obligations.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request details about the personal information we collect and use.
• Deletion: Request the removal of your personal information.
• Correction: Request updates to inaccurate data.
• Data Portability: Request a copy of your data in a structured format.
• Processing Restriction: Request to limit processing of your data.
• Withdraw Consent: Revoke consent for data collection where applicable.
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time.

To exercise these rights, contact us at info@trek-footwear.com.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including the United States. We implement recognized safeguards such as the EU Standard Contractual Clauses for such transfers.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Trek-Footwear (T.D. Commerce Limited)
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Email: info@trek-footwear.com

This Privacy Policy ensures transparency in how Trek-Footwear handles your data while distinguishing it from similar policies.